All Orders Placed On www.ogcartridge.com Are Covered Under 7 Days Replacement Warranty by OG cartridge.
Criteria that covers returns & replacement:
- Courier lost by third party courier service
- Wrong item delivered from ordered item (Only accepted if product is sealed and unused condition)
- Wrong color delivered from ordered item (Only accepted if product is sealed and unused condition)
- Incorrect or partial order delivered
- Missing parts or accessories
- Varies from the description
NOTE: Return item will be shipped by customer and charges will be paid by the customer in any circumstances.
Does OG CARTRIDGE offer a guarantee or warranty policy?
Most products at OG CARTRIDGE are covered under a complimentary 7 Days replacement or refund Warranty policy.
*In cases where Customer ordered wrong or incorrect model cartridge and requests for replacement then forward and return courier charges will be paid by the customer.
Does OG CARTRIDGE guarantee the authenticity of its products?
We only sell 100% authentic products at JK TONERS. We have our own brand ‘JK TONERS’. Most of the products sold are under our own brand name. All of our products of other brands are sourced from authorized distributors and are of premier quality.
If a customer request to cancel the order or there’s a mistake on the customer’s behalf while ordering and a customer asks for a refund then as per our policy 10% plus processing fee and shipping charges will be deducted from the total amount. and When the customer’s order is dispatched from our side and then if they ask for cancellation then as per refund policy 10% plus processing fee plus shipping charges will be deducted from the full amount.
We will process the refund after receipt of the product.
Refund will be processed based on the mode of payment of the order processed through Credit card / Debit card will reflect in the next 2-5 days in Credit Card/ Bank statement.
A refund draft will be issued on the billing name as advised by customers.